Hurricane Francine Updates & Resources
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Upcoming Relief Events and Volunteer Opportunities
Hurricane Francine Updates & Resources
NEW ORLEANS — The City of New Orleans today provided an update on the impacts in the aftermath of Hurricane Francine, which made landfall yesterday evening in Orleans Parish and the Southeastern Louisiana area. City, state and federal agencies began damage assessments early this morning and are continuing to do so throughout this week. Below is a list of agency updates with relevant safety and recovery information.
Visit ready.nola.gov for updated information on Hurricane Francine response.
To report an emergency, residents should call 9-1-1. For other, less-emergent issues, residents can call the non-emergency line at (504)821-2222.
If you are experiencing a medical emergency or shortness of breath, call 9-1-1. If you need an oxygen tank exchange and do not have power, call the non-emergency line (504)821-2222.
AT&T VOIP customers in the area may not be able to connect to 9-1-1. Customers experiencing difficulties should call (504)671-3600.
Residents needing assistance that is accessible to their needs can call the following hotlines:
- Deaf Disaster Hotline
- Video phone number 1(800)985-5990
- Disability Disaster Hotline
Entergy New Orleans is working as efficiently as possible to restore lost power. They are in the process of assessing the scale of the damage and moving quickly to make repairs with pre-staged crews to restore most critically damaged areas first.
For more information, visit Entergy Storm Center - Stay informed and stay safety aware (entergynewsroom.com) or call 1-800-9OUTAGE (1-800-968-8243) to report downed power lines.
The Sewerage and Water Board of New Orleans (SWBNO) have notified the public that all pumps are back online. EMDs are now offline and, coupled with the extended amount of rainfall, has prolonged the drainage of water off the streets. Visit the SWBNO Storm Center at www.swbno.org/News/StormCenter for up-to-date information. SWBNO Emergency Hotline remains staffed and available 24/7. Customers can report leaks and other water-related emergencies by calling 52-WATER.
The following New Orleans Recreation Development (NORD) Commission recreation centers will be open as Emergency Resource Centers today, Sept. 12 from 2 p.m. to 7 p.m. for information, cooling and device charging:
- Joe Brown Recreation Center, 5601 Read Blvd.
- Spanish and Vietnamese interpretation services are available at this site.
- Treme Community Recreation Center, 900 N. Villere St.
- Cut-Off Recreation Center, 6600 Belgrade St.
- Rosenwald Recreation Center, 1120 S. Broad St.
- Spanish interpretation services are available at this site.
All Emergency Resource Centers are open to both people and pets.
Additionally, Together New Orleans has activated the following Community Lighthouse locations for cooling and device charging:
- Bethlehem Lutheran Church, 1823 Washington Ave, 9 a.m. - 5 p.m.
- Broadmoor Community Church, 2021 S Dupre St, 9 a.m. - 5 p.m.
- City of Love, 3810 Leonidas St, 12 p.m. - 5 p.m.
- Community Church Unitarian Universalist, 6690 Fleur De Lis Dr, 9 a.m. - 5 p.m.
- Cornerstone United Methodist Church, 5276 Bullard Ave, 1 p.m. - 5 p.m.
- First Grace, United Methodist Church, 3401 Canal St, 9 a.m. - 5 p.m.
- Household of Faith, 9300 I-10 Service Rd, 12 p.m. - 5 p.m.
- Trinity Community Center, 3908 Joliet St, 12 p.m. – 5 p.m.
To volunteer please sign up at https://www.togethernola.org/storm_response. For more information, visit www.togethernola.org.
There have been some reports of structural damage to homes and businesses. Those with damage are asked to report information and photos to the State of Louisiana online survey at http://damage.nola.gov.
Please take the City’s Office of Economic Development Post-Hurricane Francine Survey for non-3-1-1 business needs and to facilitate the delivery of business resources. For businesses continuity insurance and other purposes, the City’s Mayoral Emergency Declaration can be viewed here.
Please call 3-1-1 to report downed trees, traffic light outages and street light outages.
Call 1-800-968-8243 for downed power lines.
Additionally, the City of New Orleans activated its post-storm debris removal contract to conduct storm-related cleanup. Small branches and yard waste can be cut, bundled and placed curbside on your regular collection day. Residents are asked to collect major storm debris and place between the sidewalk and the street following the guidelines outlined below:
- HOUSEHOLD SOLID WASTE
- Trash & recycling carts
- Bagged trash
- STORM DEBRIS
- Drywall
- Lumber
- Plywood
- Pipe
- Shingles
- Carpet
- Furniture
- Mattresses
- VEGETATIVE DEBRIS
- Branches
- Leaves and grass
- Logs
- HOUSEHOLD APPLIANCES
- Doors of household appliances, like refrigerators, stoves, washers, dryings, A/C units, etc., must be secured
Volunteer organizations are offering assistance to residents needing helping clearing debris. If you would like to request assistance with debris or damage from Hurricane Francine, please call the Crisis Clean Up Hotline at 1(800) 451-1954. The hotline will remain operational through Sept. 27.
Trash and recycling collections resumed on Thursday, Sept. 12 and will run a day behind schedule for the remainder of the week:
- Trash and recycling collection for Thursday, Sept. 12 locations will occur on Friday, Sept. 13
- Trash and recycling collection for Friday, Sept. 13 location will occur on Saturday, Sept. 14
The City encourages all residents to stay safe with the following tips:
- Residents are reminded to stay off the roads as much as possible, to use extreme caution around debris, and to treat intersections with lights out as four-way stops
- Do not touch downed trees or power lines as wires may be energized
- Report downed power lines immediately to 1-800-968-8243
- Operate generators safely:
- Operate generators in well-ventilated locations outdoors away from all doors, windows and vent openings
- Locate generators so that exhaust fumes cannot enter homes through windows, doors or other building openings
- Do not refuel generators while they are running
- Turn generators off and let them cool at least 20 minutes before refueling
- Generators get extremely hot and will cause severe burns if not handled with caution
- Do not store gas or flammable liquids in your home
- Never try to power the house with a generator (back feeding); this is an extremely dangerous practice and could overload circuitry and burn down your home
- Residents conducting cleanup activities on their property are encouraged to operate chainsaws safely with the following tips:
- Be aware of overhead hazards such as power lines and dead limbs
- Wear eye protection, gloves and closed toe boots
- Avoid wearing loose clothing
- Do not cut anything above shoulder height
- Work with a partner when possible
- Do not refuel a hot chainsaw
- In the event of an accident, call 9-1-1 and hold direct pressure on wound
Visit ready.nola.gov for updated information on Hurricane Francine response.
Resources by Parish
- Text “NOLAREADY” to 77295
- NOLA Ready - Hurricane Ida
- Citywide curfew - 8pm to 6am
- Nola.com has introduced Nola.com/lite, a temporary, text-only website for mobile users with weak internet connections
NOLA Ready Cooling & Charging Centers
The Howlin Wolf and Culture Aid NOLA are in need of chefs and volunteers to feed members of the surrounding community
- Go to 907 South Peters to volunteer or drop off items, and email ellie@cultureaidnola.org to coordinate timing
Our Voice Nuestra Voz is in need of volunteers
- Contact Marydee Moran at 504-298-8817, or direct message @marydeemoran or @ourvoicenuestravoz on Instagram for more information
World Central Kitchen is looking for volunteers to distribute meals to those in need
- For more information visit wck.org/volunteer or email volunteer@wck.org
The Second Harvest Food Bank of New Orleans has multiple volunteer opportunities to distribute food assistance across the city
St. Roch Park
1-3 p.m.
1800 St. Roch Ave., 70117
Harmony Oaks
1:30-3:30 p.m.
2514 Washington Ave., 70113
St. Maria Goretti Church
1:30-3:30 p.m.
7300 Crowder Blvd., 70127
New Philippians Church
1:30-3:30 p.m.
5324 North Claiborne Ave., 70117
Arthur Monday Center
1-3 p.m.
1111 Newton St., 70114
Rosenwald Recreation Center
3-5 p.m.
1120 South Broad St.
(charging station also available here)
Life Transformation Community Center
4-6 p.m.
8606 Mark St.
NOLAReady: Meals, 4:00 PM -6:00 PM
-900 N Villere
-6600 Belgrade
-1001 Harrison
-5420 Franklin
-4300 St Claude
-624 Louisiana
-5601 Read
-1120 S Broad
Click here to go to the NOLA Ready site for more Resources: bit.ly/3gLu14H
NOLAReady: NORD cooling centers, 8:00 AM-6:00 PM:
-900 N Villere
-6600 Belgrade
-1001 Harrison
-5420 Franklin
-4300 St Claude
-624 Louisiana
-5601 Read
-1120 S Broad
Click here to go to the NOLA Ready site for more Resources: bit.ly/3gLu14H
A/C, charging, water, and FEMA assistance
8:00 AM - 6:00 PM
Meals from 4:00 - 6:00 PM Daily
Milne Recreation Center
5420 Franklin Ave.
New Orleans, LA 70122
This information changes daily so please check this site for updates: https://www.trumba.com/calendars/HurricaneIda
MREs and Water, 12:00 - 6:00 PM
Wesley Barrow Stadium POD
6500 Press Drive
This information changes daily so please check this site for updates: https://www.trumba.com/calendars/HurricaneIda
Register for the Special Needs Registry for assistance with medical conditions: https://specialneeds.nola.gov/Signin?ReturnUrl=%2f
Oxygen Exchange sites are open, where oxygen-dependent residents can get a free full tank. Open at 8am-6pm:
2920 Magazine St
5403 Read Blvd
2500 General de Gaulle Dr
More info: Oxygen Exchange Sites
Call the Special Needs Registry at 504-658-2558 if you need help.
First Aid Station: Opening 8am 9/2 and operating 24/7, Central City Senior Center, 2101 Philip St.
Blue Cross and Blue Shield Members: Free 24/7 online health visits with BlueCare using code "IDA" through Sept. 6
GoodRx: Free online provider visit with code LA-RELIEF-100
Ochsner Health is offering free urgent care (use code “IDA”) and behavioral health (use code “IDATherapy”) telemedicine visits via Ochsner Anywhere Care through Monday, September 6.
Mental Health Resources
- Crisis Text Line: Text “REACHOUT” to 741741
- LA Office of Behavioral Health: Keep Calm Line - 1-866-310-7977
- Behavioral Health Recovery: Outreach Line - 1-833-333-1132
- National Suicide Prevention Lifeline: 1-800-273-8255
- National Disaster Distress Helpline: 1-800-985-5990 or text "TalkWithUs" to 66746
Text “COVIDNOLA” to 77295
City of New Orleans: Vaccine Page
- 911 for life-threatening emergencies only
- If 911 is down, call NOPD at 504-821-2222
- For non-emergency services, dial 311 or 504-658-2299
- Submit a service request at NOLA-311 online
- Text 311 by texting “Hello” to 311YES (311-937)
- For non-emergency services requiring NOPD assistance, call 504-821-2222
SEPT 2
New Orleans Baptist Seminary
1:00 - 3:00 PM
3939 Gentilly Blvd.
Maria Goretti Church
11:00 AM
7300 Crowder Blvd
Zulu Social Aid and Pleasure Club
1:00 PM
732 N Broad Street
Arthur Monday Center
1:00 PM
1111 Newton Street
New Philippians Baptist Church
1:30 PM
Milne Rec Center
2:00 PM
5420 Franklin Ave.
---
SEPT 3
Notre Dame Seminary
2:00 PM
2901 S Carrolton Ave.
Robert Fresh Market: 8 a.m. - 5 p.m.
- 2222 St. Claude Ave., New Orleans, 70117
- 8115 S. Claiborne Ave., New Orleans, 70118
- 5016 W. Esplanade Ave., Metairie, LA 70006
- 7355 Highland Rd., Baton Rouge, 70808
Las Palmas Grocery
5100 Westbank Expy
Marrero, LA 70072
Rouses Markets
- 6205 Lapalco Blvd., Marrero, 70072 | 7 a.m. to 4 p.m.
- 4001 General DeGaulle Dr., New Orleans, LA 70114
- 2851 Belle Chasse Hwy., Gretna, 70056
- 91 Westbank Expy. Suite 600, Gretna, 70053
- 400 N. Carrollton Ave., New Orleans, 70119
- 701 Baronne St., New Orleans, 70113
- 6600 Franklin Ave., New Orleans, 70122
- 717 Clearview Pkwy, Metairie, 70001
- 1200 Business Highway 190, Suite B, Covington, 70433
- 3461 Causeway Approach, Mandeville, 70448
- 1644 Gause Blvd, Slidell, 70458
- 4350 Hwy 22 Mandeville, 70471
- 110 U.S. Hwy 190 West, Slidell, 70460
- 145 Berryland Shopping Center, Ponchatoula, 70454
- 2704 West Thomas St, Hammond, 70401
- 13330 Hwy 1085, Covington, 70433
- 10130 Crossing Way Suite 300, Denham Springs, 70726
- 2300 Church St. (Hwy. 64) Bldg 7, Zachary, 70791
- 40017 Hwy 42, Prairieville, 70769
- 3446 Drusilla Ln, Baton Rouge, 70809
- 7580 Bluebonnet Blvd., Baton Rouge, 70810
- 600 Arlington Creek Centre Blvd, Baton Rouge, 70820
- 209 S Airline Hwy, Gonzales, 70737
- 14630 Village Market St. Baton Rouge, 70817
Lakeview Grocery, 801 Harrison Ave., New Orleans, 70214 | 8 a.m. to 5 p.m.
Ideal Market
- 2436, Ursulines Ave., New Orleans, 70119
- 250 S. Broad Ave., New Orleans, 70119
- 3805 Hessmer Ave., Metairie, 7002
- 4421 Airline Dr., Metairie, 70001
- 653 Terry Pkwy., Terrytown, 70056
Whole Foods
- 5600 Magazine St., New Orleans, 70115
Happy Discount, 5301 Franklin Ave. (beer, wine, and packaged food)
Duplessier Ice, 2240 Decatur, (ice, $1.50/10 lbs, bags up to 40 lbs, cash only; enter fenced yard on Marigny Street side)
Meraux Quik Stop
3112 E St Bernard Hwy.
Meraux, 70075
Nicosia's Express Lane
101 Bayou Road
St. Bernard, 70085
Fuel Express Mart
4975 W Napoleon Ave.
Metairie, 70001
Shell
2963 U.S. 190
Mandeville, LA 70471
Exxon
3451 Williams Blvd.
Kenner, LA 70063
Chevron
4975 W Napoleon Ave.
Metairie, LA 70001
Chevron
447 N. Rampart St.
New Orleans, 70112
Home Depot
- 1100 S. Claiborne Ave., New Orleans, 70125
- 12300 I-10 Service Rd., New Orleans, 70128
- 62 Westbank Expy., Gretna, 70053 | 6 a.m. to 6 p.m.
Lowe's
- 2501 Elysian Fields Ave, New Orleans, 70117 | 6 a.m. to 6 p.m.
- 3640 Veterans Memorial Blvd., Metairie, 70002 | 9 a.m. to 5 p.m.
- NOLA Public Schools and facilities will be closed until further notice
- NOLA Catholic Schools will be closed to in-person and virtual learning until at least Sept. 6
- SUNO's campus will remain closed until power returns
- Classes will be canceled at UNO until at least Sept. 6
- Classes are canceled at Dillard through Sept. 3 and will resume online starting Sept. 6
If using a generator, be sure to follow Entergy’s Generator Safety information
Do not connect generators to a home or building's wiring, even through an outlet. They may send electricity to the power lines linemen are working to restore.
Text “REG” to 36778 for Entergy Updates
Southeast Louisiana Legal Service
|
Bishop Ott Shelter |
1623 Convention St |
|
FG Clark Activity Center |
798 Harding Blvd |
|
Raising Cane's River Center |
275 S River Rd |
|
Salvation Army |
7361 Airline Hwy |
Albertson's
7515 Perkins Rd.
70808
Albertsons (Burbank)
9960 Bluebonnet Blvd
70810
Bet-R Neighborhood Market
2812 Kalurah St
70808
Hi-Neighbor
9630 Florida Blvd
70815
Hi-Neighbor
5383 Jones Creek Rd
70817
Iverstine Farms (butcher)
4765 Perkins Road
70808
Neighborhood Walmart
5255 Highland Rd
Rouse's (Airline)
14630 Village Market S
70817
Target
6885 Siegen Lane
70809
8:00 AM - 10:00 PM
Trader Joes
3535 Perkins Rd
70808
Whole Foods
7529 Corporate Blvd
70809
Most Gas Stations in Zachary are Open.
Home Dept (Coursey)
10300 Coursey Blvd
70816
Home Dept (Zachary)
Baton Rouge LA 70816
70791
Home Dept. (North Baton Rouge)
8181 Airline Highway
70815
Home Dept. (Southeast)
18139 Highland Rd
70810
Lowes (east)
1777 Millerville Rd
70816
Lowes (North BR)
9460 Cortana Pl
70815
Lowes (South)
10303 South Mall Dr
70809
FMCNA - BAKER
4353 GROOM RD
70714
Francise Pharmacy
14620 Plank Road
70714
Atomic Burger
5909 Crewk Centre Dr.
70820
Bullfish Bar and Grill
4001 Nicholson Dr
70808
Burgersmith
3613 Perkins Rd
70808
Callihans (Baker)
1940 Main Street
70714
Chickfila (Burbank)
5919 Creek Centre Drive
70820
Curbside
4158 Government st.
70806
Empire Wingz
8032 Scenic Hwy
70807
Empire Wingz II
9402 Burbank Drive
70810
Fat Cow
4350 Highland Rd b1,
70808
Gov't Taco
5621 Government St
70806
Ideal Market (to-go boxes)
9301 Burbank Dr
70820
India's
5230 Essen Lane
70809
Rouls @ LSU
3327 Highland Rd
70802
Shipley's Donuts
5565 Essen Lane
70808
Small Sliders
4343 Nicholson Drive
70808
Soulou
7246 Perkins Rd,
70808
We will be providing phone charging stations, Free Wi-Fi, prepared meals and water (while supplies last). We will expand to more community centers as power restored is restored.
September 1, 12:00 - 6:00 PM
September 2-4, 7:00 AM - 7:00 PM
Community Recharge Station - MLK Community Center
Community Recharge Station - Leo S. Butler Community Center
You can request support in yard clean up or volunteer to clean up yards here: https://crisiscleanup.org/
Crisis Cleanup is a collaborative disaster work order management platform that improves coordination, reduces duplication of efforts, improves efficiency, and improves volunteers' experience
Powerhouse Gym Houma
We have water at the gym but not hot water. Showers and toilets work. If you don't have water come and get a shower. Bring a light, it is dark in the bathrooms. Bring your own towel, soap, and whatever else you need. Open til 4pm.
Ideal Market
3805 Hessmer Ave.
Metairie, LA
Ideal Market
4421 Airline Dr.
Metairie
Ideal Market
653 Terry Pkwy
Gretna
Winn-Dixie
2104 Williams Blvd.
Kenner
Robert Fresh Market
5016 W. Esplanade Ave.
Metairie
Las Palmas Grocery
5100 Westbank Expy
Marrero
Rouse Markets (7a - 4p)
6205 Lapalco Blvd.
Marrero
Rouse Markets
2851 Belle Chasse Hwy
Gretna
Rouse Markets
91 Westbank Expy Suite 600
Gretna
Rouse Markets
717 Clearview Pkwy
Metairie
Brother's Food Mart (No Gas)
2968 Barataria Blvd, Marrero, LA 7007
Marrero
BQ Grocery (Hot Food and Groceries)
140 Louisiana Street
Westwego
Time Saver
1117 Behrman Hwy
Gretna
Marrero Discount Food Store
3050 LA-45
Marrero
Chevron
unconfirmed
647 Manhattan Blvd
Harvey, LA
Shell
unconfirmed
833 Westbank Expy
Westwego
Fuel Express Mart
4975 W Napoleon Ave.
Metaire
State Oil
71254 LA-23
Belle Chasse
Shell Station near Avenue A and West Jeff
4975 W Napoleon Ave.
Metaire
Home Depot
62 Westbank Expy
Gretna
Home Depot
5151 Citrus Blvd
Harahan
Vinnie's Pharmacy
5004-A W Esplanade Ave
Metairie, LA 70006
Mo Fries
700 Terry Parkway
Terrytown, LA 70056
Huey P's Pizza
129 Huey P. Long
Gretna, LA
Wok To Go (CASH ONLY)
2324 Barataria Blvd.
Marrero
Waffle House
52 Westbank Expy
Gretna, LA
3071 Hwy 90 E
Avondale, LA
China King
2211 Barataria Blvd.
Marrero
Pacos Tacos
2434 Manhattan Blvd.
Harvey
Tamale Stands
2446 Barataria Blvd.
Marrero
833. Westbank Expy
Westwego
El Paso Mexican
8617 LA-23 N
Belle Chasse
2305 Kenner W. Esplanade
Kenner
Ice House
2151 Williams Blvd.
Kenner
Savannah Discount
2681 Barataria Blvd
Marrero
Wine About IT
445 Wall Blvd
Gretna
O'Reilly Autoparts
625 Lapalco Blvd
Gretna
Johnny Jacobs Playground
5851 5th Ave.
Marrero